Privacy Policy

1. Introduction

Thank you for using UAE Cars services ("Platform"). The Platform includes the UAE Cars website, mobile application, and all related digital services. This Privacy Policy describes our practices regarding the collection, processing, and sharing of your personal data during your use of the Platform.

2. Data We Collect

We may collect the following data during your use of the Platform:

• Account Information: Information you provide during registration such as name, surname, email address, phone number, and password.
• Usage Data: Information such as browsing on the Platform, interactions, pages visited, frequency of use, and duration of use.
• Device Information: Information such as device model, operating system, browser type, IP address, and unique device identifiers.
• Location Information: Your geographic location information in specifically indicated cases and with your permission.
• Listing Information: Information, photos, and descriptions related to the listings you create.
• Payment Information: Payment information collected by payment processors (Apple App Store or Google Play Store) during purchases for premium services. UAE Cars does not directly collect or store your credit card information.
• AI Assistant (UAE Cars AI) Chat Data: The messages you type to the UAE Cars AI assistant and the assistant's responses. If you are logged in, these records are associated with your account; if not, they are associated with an irreversibly hashed (anonymized) identifier instead of your raw IP address.

UAE Cars AI is a chat assistant; please do not enter ID numbers, financial details or other sensitive personal data into the chat.

3. Use of Data

We use the data we collect for the following purposes:

• To create and manage your account.
• To provide and improve our services to you.
• To communicate with you and send notifications.
• To analyze platform performance and user experience (including PostHog service).
• To detect and prevent security issues.
• To fulfill our legal obligations.
• To provide the UAE Cars AI assistant, improve response quality, and detect and prevent abuse (spam, misuse).

4. Data Sharing

We may share your personal data with third parties in the following cases:

• Service Providers: Third-party service providers we use to provide our services (e.g., PostHog, Supabase).
• Payment Processors: Payment processors such as Apple App Store or Google Play Store for in-app purchases. These service providers receive the necessary information to process your payments and process them according to their own privacy policies.
• Legal Requirements: When necessary to comply with a legal obligation, protect our rights, or respond to a legal process.
• Business Partners: We may share necessary information with our business partners to provide you with better service.
• AI Providers: To operate the UAE Cars AI assistant, your chat inputs are transferred for processing to third-party AI infrastructure providers (OpenRouter and the underlying model providers it routes to, e.g. Google). These providers' servers may be located abroad.

These transfers are necessary to provide the service and are limited to that purpose. UAE Cars never sells your personal data to third parties.

5. User Rights

As a user, you have the following rights:

• Request access to your personal data.
• Request correction of incorrect or incomplete information.
• Object to the processing of your data.
• Request deletion of your data under certain conditions.

To exercise these rights, you can send an email to info@uae.cars.

6. Data Retention and Security

We retain your personal data for as long as necessary to provide our services. We implement various security measures to protect your data against unauthorized access, modification, disclosure, or destruction.

When users delete their accounts, UAE Cars deletes personal data from its systems within 30 days unless legal obligations require otherwise. However, listings, comments, and other content shared on the platform by the user may be retained anonymously to maintain the integrity of the platform.

7. Processing of Payment Information

UAE Cars does not receive or store payment information directly from users for in-app purchases and premium services. All payment transactions are conducted through secure third-party payment processors such as Apple App Store or Google Play Store.

• Payment Processors: Payment transactions are conducted by Apple App Store or Google Play Store, and these platforms' own privacy policies and security measures apply.
• Record Keeping: UAE Cars keeps transaction records such as purchase date, type of service purchased, service duration, and purchase amount, but does not store credit card numbers, security codes, or other payment details.
• Invoice Information: To comply with legal requirements, invoice information related to purchases may be retained for the legally required period.
• Subscriptions: In case of recurring subscriptions for premium services, subscription management is conducted through the relevant stores (Apple App Store or Google Play Store).

The security of your payment information is important to us. Therefore, we work with trusted payment processors that use industry-standard security protocols and encryption technologies for payment transactions.

8. Account Deletion and Content Removal

UAE Cars reserves the right, at its sole discretion, to delete, remove, or block any user account or content (including listings) without prior notice. This is especially applicable for users who violate the terms of service, share illegal content, harm other users, or compromise the integrity of the platform.

9. Policy Changes

We may update this Privacy Policy from time to time. In case of significant changes to the policy, we will send you a notification through the Platform.

• Your continued use of the Platform after changes means you accept the updated policy.

10. Contact

If you have questions or concerns about this Privacy Policy, please contact us at info@uae.cars.